Terms and Conditions

Website: https://tyrerun.co.uk/
Last updated: 1 October 2026

1. Introduction

Welcome to TyreRun. These Terms and Conditions govern your use of the TyreRun website, including browsing our online shop, purchasing tyres and related products, making enquiries and requesting tyre or vehicle services.

In these Terms and Conditions, “TyreRun”, “we”, “us” and “our” refer to the business operating the website. “You” and “your” refer to any person accessing the website, purchasing products or using our services.

By using our website, you agree to comply with these terms where they apply. Separate terms may apply to specific products, services, quotations or business agreements. Where applicable, those terms will be provided before you enter into the relevant contract.

Business details

2. Website Use

You may use this website to browse our products, learn about our services, make enquiries and place orders where online purchasing is available.

You agree not to:

We may restrict or suspend access where reasonably necessary to protect the website, our business or other users, or to comply with legal obligations.

3. Products and Services

TyreRun provides tyre-related products and services, which may include:

The products and services available may change from time to time.

Product descriptions, photographs, specifications and other information are provided to help customers understand what is offered. Images are illustrative where indicated, and minor presentation differences may occur. We take reasonable care to ensure that descriptions are accurate, but any errors or omissions should be reported to us.

Nothing in these terms removes your statutory rights if a product or service does not conform to the contract.

4. Product Suitability and Tyre Selection

It is important to select tyres that are appropriate for your vehicle and its intended use.

When purchasing tyres or arranging a fitting service, you should check the relevant vehicle and tyre specifications, including where applicable:

If you are unsure which tyres are suitable, contact TyreRun before placing your order or confirming a service.

Where we recommend a product or service based on information you provide, you should give us accurate and complete vehicle details. We may need to confirm compatibility before proceeding.

We will not knowingly supply or fit an unsuitable product where we have identified a relevant safety or compatibility concern.

5. Prices and Payment

Prices displayed on the website are those applicable at the time of purchase, subject to correction of genuine errors and confirmation of the order.

Unless stated otherwise, prices and applicable taxes will be presented in accordance with the requirements of the transaction. Any delivery charges, fitting fees, call-out charges or other additional costs applicable to your order will be disclosed before you commit to the purchase or service.

Payment methods will be those displayed at checkout or confirmed when arranging a service.

Where payment is required at the time of ordering, you must complete the payment process to submit the order. An order acknowledgement does not necessarily mean that the order has been accepted or that a contract has been formed.

If a genuine pricing or product-description error affects an order, we will contact you to explain the issue and discuss the available options. We will not require you to accept a corrected price without your agreement.

6. Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase the selected products on the terms presented at checkout.

We may need to review an order to confirm product availability, payment status, compatibility or delivery arrangements.

Where an order cannot be fulfilled, we will inform you and arrange any refund due for payment already taken, in accordance with applicable law.

Once your order has been accepted, we will provide the relevant confirmation and order information by email or another appropriate method.

Please check your order details carefully before submitting your purchase. If you notice an error, contact us as soon as possible.

7. Availability and Delivery

Product availability may change. We will take reasonable steps to communicate any material availability issues affecting your order.

Delivery options, charges and estimated delivery times will be provided at checkout or communicated before the order is confirmed, as applicable.

Unless another period has been agreed with you or a different legal rule applies, goods will be delivered within the period required by law.

Delivery estimates are not guarantees unless we have expressly agreed a guaranteed delivery date.

You should provide an accurate delivery address and suitable contact details. If an incorrect address or other information supplied by you affects delivery, please contact us promptly.

If a delivery is delayed, unavailable or cannot be completed, we will discuss the available options and comply with your statutory rights.

8. Mobile Tyre Fitting and Other Services

TyreRun may provide mobile tyre fitting, repair, replacement and other vehicle-related services at suitable locations, subject to the service offered and availability.

Before a service is arranged, we may need details such as:

A service request or enquiry does not automatically constitute a confirmed booking. We will confirm the relevant arrangements, including any applicable charges and timing, before the service is carried out.

Service availability may depend on location, vehicle type, tyre requirements, equipment, access and other practical considerations.

You must provide accurate information and ensure that the vehicle and work area are reasonably accessible and safe for the agreed service. Please tell us about any relevant hazards or access restrictions before the appointment.

If the service cannot safely or reasonably be completed as planned, we will explain the issue and discuss the next steps.

9. Commercial Tyre Services

TyreRun provides commercial tyre services nationwide across the UK, subject to the availability and requirements of the particular service.

Commercial customers should provide accurate information about their vehicles, tyre specifications, operating requirements and service locations.

Quotes for commercial work may depend on the number and type of vehicles, tyre specifications, location, access requirements and the scope of the requested service.

Unless expressly agreed otherwise in writing, a quotation is subject to the scope, price, validity period and other conditions stated in that quotation.

Where a separate written agreement, fleet arrangement or business service contract applies, its terms will govern the relevant commercial arrangement to the extent stated in that agreement.

Nothing in these terms limits any rights that cannot lawfully be excluded.

10. Cancellations, Returns and Refunds

Your cancellation and refund rights depend on the type of transaction and the circumstances.

Online purchases of goods

If you are a consumer purchasing goods online, you may have a statutory right to cancel a distance contract within 14 days of receiving the goods, subject to applicable exceptions and conditions.

Where the cancellation right applies, you must notify us clearly within the relevant period. You may then have a further period prescribed by law to return the goods.

Unless we have agreed otherwise or the law requires us to bear the cost, you may be responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right, provided the required information was supplied before purchase.

Goods should be handled and returned in accordance with applicable law. Your statutory rights concerning faulty, misdescribed or otherwise non-conforming goods remain unaffected.

Services

Cancellation rights for services depend on the contract and when performance is due to begin.

If you request that a service begins during a statutory cancellation period, we may need your express request and acknowledgement of the relevant legal consequences. Where the law permits a charge for services already performed following cancellation, any such charge will be calculated in accordance with the applicable rules.

Certain services or contracts may be subject to statutory exceptions to cancellation rights.

Faulty or incorrect products

If you receive a faulty, damaged, incorrect or misdescribed product, contact us promptly with your order details and a description of the problem.

We will assess the matter and provide the remedy required by law, which may include repair, replacement, refund or another applicable remedy.

How to request a cancellation or return

Please contact us using the details in Section 1 and include your order number, the product or service concerned and the reason for your request.

We will explain the applicable process and any information needed to deal with your request.

Nothing in this section excludes or restricts any cancellation, return, refund or other right you have under applicable law.

11. Faults, Warranties and Statutory Rights

Products supplied to consumers must meet the applicable statutory requirements, including those relating to satisfactory quality, fitness for purpose where applicable, and conformity with their description.

Services must be performed in accordance with the applicable legal requirements, including the duty to exercise reasonable care and skill.

Some products may also be covered by a manufacturer’s warranty. The terms of any manufacturer’s warranty will be provided by the relevant manufacturer and operate alongside your statutory rights.

A manufacturer’s warranty does not replace or remove your rights against the seller.

If you believe a product or service does not meet the applicable requirements, please contact us with the relevant order or service details so that we can investigate.

12. Vehicle Safety and Customer Responsibilities

Tyres and vehicle components are safety-critical. Customers should ensure that relevant vehicle and tyre information is accurate and that any concerns about vehicle safety are communicated before work begins.

You should not continue driving a vehicle where doing so would be unsafe. If you are uncertain whether a vehicle is safe to drive, seek appropriate professional advice or assistance.

TyreRun may decline or stop work where it reasonably considers that the work cannot be completed safely, lawfully or in accordance with the vehicle’s relevant requirements. We will explain the reason and discuss available next steps.

Any advice or recommendations provided will be based on the information available at the time and the scope of the service requested.

13. Liability

Nothing in these terms excludes or limits liability where such exclusion or limitation would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any other liability that cannot legally be excluded or restricted.

For consumer customers, nothing in these terms removes statutory rights or remedies under applicable consumer protection legislation.

Subject to the preceding provisions, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to exercise the care required by law.

We are not responsible for loss caused by circumstances outside our reasonable control where the law permits such a limitation. We will take reasonable steps to minimise the impact and keep affected customers informed.

If you are purchasing for business purposes, any additional limitations or allocation of risk must be expressly agreed in a separate written business agreement and will apply only to the extent permitted by law.

14. Intellectual Property

Unless otherwise stated, the content on this website, including text, branding, graphics, photographs, layout and other materials, is owned by or licensed to TyreRun.

You may view, download or print reasonable extracts for your personal, non-commercial use where permitted by law.

You must not reproduce, republish, distribute, modify or commercially exploit website content without prior